Refund Policy
Effective Date: March 20, 2025

At Cypress Athletes Playground ("we", "us", "our"), we are committed to providing high-quality services and ensuring our clients are satisfied. This Refund Policy outlines the terms and conditions under which refunds may be provided.

By accessing or using our services, you agree to the following Refund Policy. If you do not agree to this policy, you should refrain from purchasing or using our services.

1. General Terms

All services, including memberships, training sessions, and event bookings, are subject to the terms outlined in this Refund Policy. Refunds will only be processed in accordance with the guidelines set forth herein.

2. Eligibility for Refunds

Refunds may be issued under the following conditions:

• Training Sessions and Memberships: You are entitled to a full refund if you cancel your membership or training session within 7 days of purchase and have not used the service.
• Event Bookings (such as Birthday Parties): Full refunds will be provided if a cancellation is made at least 14 days prior to the event date. Cancellations within 14 days are not eligible for a refund, but may be rescheduled upon request, subject to availability.
• Unused Services: If you have purchased a service but have not utilized any of the offerings (e.g., a session or package), you are eligible for a refund upon cancellation within 7 days of purchase.

3. Non-Refundable Services

The following services are non-refundable:

• Services or memberships that have been fully utilized (e.g., training sessions or services provided).
• Special promotions or discounted services which clearly state a no-refund policy at the time of purchase.
• Any cancellation or no-show fees.

4. Process for Requesting a Refund

To request a refund, please contact us directly at [Insert Contact Information] with the following information:

• Your name and contact details
• Receipt or proof of purchase
• Reason for refund request
• Relevant dates (e.g., date of service or purchase)

Refund requests will be reviewed within 5 business days. We will notify you of the outcome and, if eligible, process the refund back to your original payment method.

5. Refund Method

Refunds will be issued to the original payment method used at the time of purchase, unless otherwise specified. Please note that it may take up to 10 business days for the refunded amount to appear on your statement, depending on your bank or payment provider.

6. Changes to the Refund Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. It is your responsibility to review this policy periodically. Continued use of our services after any modifications to the Refund Policy constitutes your acceptance of the new terms.

7. Contact Information

For any questions or concerns regarding this Refund Policy, or to request a refund, please contact us at:

Cypress Athletes Playground
Email Address: @info.capathletes.com